Privacy Policy for SRSPro
Last updated: 17 September 2026
SRSPro is a care-management application provided by AMELAPPZ PTY LTD for use by authorised staff of supported residential services and related organisations.
SRSPro is available on supported platforms including Android, iOS and macOS.
This Privacy Policy explains how AMELAPPZ PTY LTD, through SRSPro, handles personal information, sensitive information and health information.
WHO WE ARE
SRSPro is operated by:
AMELAPPZ PTY LTD
Australia
Email: info@amelappz.com.au
Website: srspro.com.au
In many circumstances, the organisation using SRSPro is responsible for the resident, staff and operational information entered into the service. AMELAPPZ PTY LTD provides and supports the SRSPro software and related services.
INFORMATION WE COLLECT AND PROCESS
SRSPro collects and processes information entered by authorised users or provided by the organisation using the system. Depending on how SRSPro is used, this may include:
- User account information, including name, email address, role, permissions and authentication information.
- Resident information, including name, date of birth, room or bed details, contact details and profile photos.
- Care and health information, including care notes, incidents, appointments, medication-related records, allergies, alerts, behavioural charts, bowel charts, repositioning records, wound records, transfers, service agreements and other care records.
- Sensitive information required to provide care and manage residential service operations.
- Staff information, including contact details, employment details, qualifications, uploaded documents, profile photos and related administrative records.
- Organisation information, files, policies, invoices, bookings, meetings, complaints, rosters, handovers and operational records.
- Uploaded files, photographs, PDFs and documents selected or created by authorised users.
- Technical information required to operate and secure the service, including tenant information, server configuration, authentication tokens and locally cached offline data.
HOW INFORMATION IS COLLECTED
Information may be collected or processed when authorised users:
- Sign in to SRSPro.
- View, create, edit, upload, export, share, email or delete records.
- Take or select photographs for resident, staff or other supported records.
- Upload files or documents.
- Generate, print, share or email reports.
- Use supported offline functionality.
- Use backup, export or other administrative functions available to authorised users.
HOW WE USE INFORMATION
Information is used to:
- Provide and operate SRSPro and related services.
- Authenticate users and apply organisation roles and permissions.
- Display and manage resident, staff and organisation records.
- Support care, compliance, reporting and administrative workflows.
- Enable document upload, preview, sharing, printing and email export where initiated by an authorised user.
- Provide supported offline access to selected records on an authorised user's device.
- Maintain security, auditability and service reliability.
- Provide technical support and troubleshoot service issues.
STORAGE AND SECURITY
SRSPro information is stored on SRSPro servers or other server environments configured for the relevant organisation.
SRSPro may also store selected information locally on an authorised user's device where required for authentication, application preferences, supported offline access, locally created backups, document processing and other application functionality.
Authentication credentials and tokens are protected using platform-appropriate secure storage mechanisms, such as Apple Keychain and Android secure storage backed by operating-system security facilities where supported.
Offline records, local backups and other application files may remain on the device in application-private storage according to the functionality being used. Access to protected SRSPro information requires appropriate application authentication and authorisation.
Users and organisations should protect devices used to access SRSPro with appropriate security controls such as a device passcode, biometric authentication, automatic locking and controlled physical access.
No method of electronic storage or transmission can guarantee absolute security. AMELAPPZ PTY LTD uses reasonable technical and organisational measures designed to protect information handled through SRSPro.
DISCLOSURE OF INFORMATION
AMELAPPZ PTY LTD does not sell personal information.
Information may be disclosed:
- To authorised users within the relevant organisation according to their roles and permissions.
- To service providers used to host, maintain, operate or support SRSPro.
- When an authorised user chooses to export, share, print or email a report, file or document.
- Where required or authorised by law.
- Where reasonably necessary to protect the security, integrity or legal rights of AMELAPPZ PTY LTD, SRSPro, its users, residents or organisations.
PHOTOS, FILES AND DOCUMENTS
SRSPro may request access to a device camera, photos or files where an authorised user chooses to capture, select or upload content for a supported SRSPro record.
SRSPro uses content selected or captured by the user for the relevant application function.
Files and reports deliberately exported or shared by a user may be transferred to another application, storage provider or recipient selected by that user. Once information has been exported from SRSPro, its subsequent handling may also be subject to the privacy and security practices of the selected service or recipient.
EMAIL AND SHARING
Where a user chooses to email or share a report, file or document from SRSPro, the information may be handled by the user's selected email, messaging, storage or sharing service.
Those third-party services may have their own privacy policies and practices.
OFFLINE ACCESS AND LOCAL DATA
SRSPro supports selected offline functionality.
Where offline functionality is available, selected records may be cached in application-private storage on the user's device. Offline access remains subject to SRSPro authentication and security controls.
Signing out invalidates the user's active SRSPro session and offline access authorisation. Some locally stored application data may remain on the device according to SRSPro's retention and offline functionality until it is cleared, replaced, expired or the application is removed.
Removing SRSPro from the device removes application-private data in accordance with the device operating system's behaviour.
LOCAL BACKUPS
Authorised users may have access to SRSPro backup functionality that creates local copies of selected organisational records for review, comparison or export.
Local SRSPro backups may contain personal, sensitive or health information. Access to backup functionality is restricted according to application permissions and security controls.
SRSPro local backup functionality does not automatically restore backup records to the SRSPro server.
Users should handle exported backup information securely and only disclose it to authorised recipients.
ANALYTICS, ADVERTISING AND TRACKING
SRSPro does not contain third-party advertising.
SRSPro does not use personal information for advertising tracking and does not sell personal information for marketing purposes.
ACCESS, CORRECTION AND DELETION
Individuals may request access to, correction of, or deletion of personal information by contacting the organisation responsible for their information or AMELAPPZ PTY LTD through SRSPro.
Contact:
info@amelappz.com.au
Some information may need to be retained where required for legal, care, compliance, audit, security or operational purposes.
The organisation using SRSPro may also have its own privacy obligations, policies and record-retention requirements.
RETENTION
Personal, sensitive and health information is retained for as long as reasonably necessary to provide SRSPro, support the organisation using the service, meet legal and compliance obligations, maintain required records, resolve disputes and support care or operational requirements.
Locally stored information may be retained according to the SRSPro functionality being used and the security and retention settings applicable to the device and application.
OVERSEAS DISCLOSURE
SRSPro primarily uses hosting and service arrangements intended to support its Australian operations.
If personal information is disclosed to or processed by a service provider outside Australia, AMELAPPZ PTY LTD will take reasonable steps as required by applicable privacy laws to protect that information.
PRIVACY CONCERNS AND COMPLAINTS
If you have a question or concern about privacy or the handling of information through SRSPro, contact:
AMELAPPZ PTY LTD
Email: info@amelappz.com.au
Website: srspro.com.au
We will review and respond to privacy concerns within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to SRSPro, applicable law, technology or our information-handling practices.
The current version will be published at this URL.